Best Call Routing Softwares 2024: Compare Features, Benefits, & Find your ideal platform

Article by: Manish Methani

Last Updated: December 6, 2023 at 2:04pm IST
8 min 38 sec read

In the modern business landscape, seamless communication stands as a linchpin for success. Leveraging advanced call routing software isn't just an option; it's a strategic necessity to ensure efficient call handling, optimal customer interactions, and enhanced operational efficiency.

best-call-routing-software-2024-streamline-customer-engagement

Table of Contents:

Understanding the Need for Superior Call Routing Software

The surging volume of inbound and outbound calls demands robust call routing solutions. These software offerings not only streamline communication channels but also play a pivotal role in enhancing customer experiences and internal collaboration.

Why Investing in Call Routing Software is Paramount

  • Enhanced Customer Satisfaction: Swiftly direct callers to the most relevant agents or departments, minimizing wait times and ensuring prompt query resolution.
  • Data-Driven Insights: Call logging and analytics provide invaluable insights into call patterns, customer preferences, and service quality, enabling informed decision-making.
  • Efficient Internal Communication: Seamless collaboration across departments or locations, optimizing teamwork and boosting productivity.
  • Scalability and Flexibility: Solutions adaptable to evolving business needs, ensuring uninterrupted communication flow even during expansions.

How Call Routing Software Elevates Communication

Call Logging and Analytics: Track, record, and analyze calls to unveil trends, patterns, and areas for improvement, enhancing service quality.

Best Call Center Software

  1. HubSpot
  2. Dialpad Ai Contact Center
  3. Nextiva
  4. Aircall
  5. JustCall
  6. CloudTalk
  7. Bitrix24
  8. TalkDesk
  9. Five9
  10. RingCentral
  11. Dixa
  12. Zendesk
  13. LiveAgent
  14. Avaya Contact Center
  15. uContact
  16. HappyFox
  17. Channels
  18. Freshcaller
  19. UJET
  20. Aloware
  1. HubSpot

  2. Dialpad Ai Contact Center

  3. Nextiva

  4. Aircall

  5. JustCall

  6. CloudTalk

  7. Bitrix24

  8. TalkDesk

  9. Five9

  10. RingCentral

    • Key Features: Omnichannel support, HD video calls, and cloud-based calling.
    • Best for: Escalation management, integrations, and call delegation.
    • Pricing: Available on request.
  11. Dixa

  12. Zendesk

  13. LiveAgent

  14. Avaya Contact Center

    • Key Features: AI digital automation, sentiment analysis, and call monitoring.
    • Best for: Voice and facial biometrics, call routing, and enterprise-level support.
    • Pricing: Available on request.
  15. net2phone

  16. HappyFox

  17. Channels

  18. Freshcaller

  19. UJET

    • Key Features: Real-time analytics, voice/digital/AI engagement, and automated ticket management.
    • Best for: Outgoing calls, CRM integrations, and customer photo/text sharing.
    • Pricing: Available on request.
  20. Aloware

These top call center software options cater to various business needs, offering an array of features to enhance customer service, streamline communication, and boost overall productivity.

FAQ

What software is used in BPO?

Business Process Outsourcing (BPO) often utilizes a variety of software tools such as customer relationship management (CRM) systems, call center software, workforce management tools, and analytics platforms tailored to enhance operational efficiency and customer service.

What is popular call center software?

Several popular call center software options include HubSpot, Dialpad, Nextiva, Aircall, JustCall, CloudTalk, Bitrix24, TalkDesk, Five9, RingCentral, Dixa, Zendesk, LiveAgent, Avaya Contact Center, uContact, HappyFox, Channels, Freshcaller, UJET, and Aloware.

What systems do most call centers use?

Most call centers use a combination of call center software, CRM tools, ticketing systems, workforce management software, and analytics tools. These systems are integrated to manage incoming and outgoing calls, customer data, agent performance, and provide comprehensive support.

What CRM tools are used in call center?

Commonly used CRM (Customer Relationship Management) tools in call centers include Salesforce, HubSpot CRM, Zoho CRM, Microsoft Dynamics 365, Freshsales, Pipedrive, Insightly, and SugarCRM. These platforms help in managing customer interactions, improving sales, and enhancing customer relationships.

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